Matrix² Features


A Partial list of features:
• Security and user rights. Allows assigning / revoking different applications’ rights to a user.
• The front-end windows applications and backend Linux applications interact using the standard ODBC interface and TCP/IP sockets.
• Configurable port number for socket communication between the Windows™ client and backend display server.
• Uses a multi threaded display server daemon to provide the line display and prompts maintenance functionality to the front-end windows applications, so as to reduce load on the CPU and provide faster response time.
• A Matrix Plan is a group of Matrix commands which can used to develop custom IVR applications. Plan development is made easy by adding options such as moving, copying and inserting of a single / group of commands anywhere in the plan.
• Commands organized in logical groups.
• Allows user to create prompts on the Linux backend simultaneously while editing a plan.•Allows use of any standard prompt format (e.g. PCM8U, PCM8A) for playing prompts. Automatically selects and plays a .wav prompt irrespective of the prompt format.
• Prompts to be played/recorded can be from any directory. These just need to be specified in the requisite system variables before playing/recording prompts.
• Allows use of MySQL expressions to set values of plan variables.
• A user can pre-assign values to the system variables as well as pre-define user variables outside the plan.
• Allows use of most characters for user variable and prompt name (except for certain reserved keywords).
• Use of Labels to signify locations to transfer control in an execution of a plan. The flow of control can jump to a label in the same plan, to a different plan or to a label in a different plan.

• Text-to-Speech commands are available to be used for text to speech conversion. Text to speech conversions are also automatically done from text files while playing prompts if a prompt file of suitable format is not found.
• Database commands for building database functionality for any Telephony application.
• Complete set of Voice Chat commands for building a Voice Chat application.
• Allows users to write and call custom C++ functions (hooks).
• Extensive and easily accessible help for all commands.
• Allows user to copy a plan (fully or in parts) from one machine to another plan (append or overwrite) on a different machine.
• Allows the user to remotely restart a line or disconnect all users from the front-end Real Time Display Application.
• The Real Time Display application provides additional debug info as the user can view shared memory values or plan variable values during runtime.
• The Windows™ applications save user settings from the previous user session.

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